Shipping Policy
- Order Processing
- Orders are processed within 1–3 business days of payment confirmation.
- Customers will receive a confirmation email once the order is shipped.
- Shipping Time
- Standard delivery: 5–7 business days for most locations.
- Delivery times may vary for remote areas or due to courier delays.
- Shipping Charges
- Shipping charges are calculated at checkout based on location and order weight.
- Free shipping may be offered on orders above a certain value (as applicable).
- Order Tracking
- A tracking number will be provided via email once the order is dispatched.
- Customers can track their order directly with the courier service.
- Damaged or Lost Shipments
- If an item is damaged or lost during shipping, contact support at agradehealthyfamily@gmail.com with order details and photos of the damage.
- Replacement or refund will be arranged after verification.
- Important Notes
- Ensure the delivery address is accurate; incorrect addresses may cause delays.
- Shipping times may be longer during peak seasons or holidays.