Return & Refund Policy
- Eligibility for Returns
- Returns are accepted within 7 days of delivery for products that are damaged, defective, or incorrectly shipped.
- Products must be unused, sealed, and in original packaging.
- Perishable items like spices and oils must be returned in their original, unopened condition.
- Non-Returnable Items
- Opened or used beauty products.
- Products that have passed their expiration date.
- Items damaged due to improper storage or handling after delivery.
- Refund Process
- Refunds are processed to the original payment method within 7–10 business days after the returned product is received and inspected.
- Shipping charges are non-refundable, except in cases of wrong or defective delivery.
- Exchange Policy
- Exchanges are allowed for defective or damaged products only.
- Customers must provide proof of purchase and product condition.
- How to Initiate a Return
- Contact support at agradehealthyfamily@gmail.com with your order number, product details, and reason for return.
- Our team will guide you through the return process.
- Important Notes
- Refunds may take longer during peak seasons or due to bank processing times.
- Always check product labels and expiration dates upon delivery.